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Customer Service Level Agreement

Please contact Nexus using one of the contact methods below, outside of office hours please email us at We will to respond to all points of contact within 1 business day and aim to resolve any issues you have within 5 business days.

Complaints Procedure

Customer service is a top priority at Nexus. If you are unhappy with the service you have received or have any other reason to make a complaint, please contact us on 0141 370 3242, email us at or write to us at the address below providing as many details as possible about your issue.

Service Manager
Nexus Data Systems
Nexus House
Wilson Business Park
1 Queen Elizabeth Ave
Hillington Park
Glasgow G52 4NQ.
Tel: 0141 370 3242

We will acknowledge your complaint within 1 business day and aim to resolve any issues within 5 business days.

If you’re not happy with the initial outcome of your complaint, than please feel free to escalate your issue to Nominet (the .uk registry) here:

Report Abuse
If you wish to raise a complaint about abuse you have received (phishing scams, spam emails etc), please contact us at or on 0141 370 3242 with as much detail about the abuse. We will investigate your complaint immediately.

Click here to view our Terms & Conditions.